BudgetVM Reviews

I've been a customer of BudgetVM since August 14, 2020, and I purchased my Tokyo server on January 11, 2021. This review focuses on that Tokyo server since it's the only one I've operated for more than a few months.

The server is equipped with a Dual E5-2630l, featuring 1 SSD and 5 HDDs on a 'shared' 1 Gbps unmetered plan.

For almost two years, this server functioned flawlessly; the network stability was top-notch, and I never had to submit a single support ticket. The bandwidth was quite affordable for traffic in Asia, but that's where the trouble began.

On October 11, 2021, my traffic unexpectedly dropped, with speeds hovering around 60 to 70 Mbps at best.

I didn't catch this until a day or two later when users started complaining about slow speeds. After looking into it, I couldn't find any issues with the server itself. I reached out to support, and they requested my SSH login to check things out. After I provided it, they informed me that my port had been switched to a 'pooled port,' according to their support team. This change happened right on my renewal date, after I had already made my payment. I went back and forth with support, asking them to cancel my server and refund me since it was the first day of the new billing period, and they made this change without any prior notice. They denied my refund request, claiming I should never have been using more than the 60-70 Mbps I was getting now, and if I wanted my speed back, I’d need to fork over an extra $550 a month on top of my current payment.

The plan I signed up for is supposed to be 1 Gbps unmetered, yet they seem to impose some kind of QoS that suddenly limits my speed. This wouldn’t have been a problem if I had been informed before my renewal that they couldn’t maintain my bandwidth due to costs or whatever. I would’ve had the chance to either pay more or cancel my service. Instead, they waited until I paid my next bill, then quietly made this change, and I had to discover it through a support ticket after asking for my SSH login.

I find this behavior to be unethical and dishonest. It appears they no longer offer any JP servers, leading me to speculate that they might be phasing out their Japanese operations.

I keep all my receipts.

We experienced a total loss of our VPS server data because of a hardware problem on their end. They claimed it was our mistake for not buying their backup service. There’s no remorse from them for the complete loss of our business data, and they won’t even consider giving us SLA credit. This company is terrible, and their customer service is just as bad. Stay far away from them. I’m at a loss for what to do now, as our business is completely shut down.

My experience hosting with BudgetVM for the last couple of years has been fantastic. Their customer service is consistently fast and excellent. I definitely recommend them!

Fantastic support, pricing, and service! For a couple of years now, I've been using BudgetVM for my WordPress site. They really go above and beyond to help you out.

I really wanna give a big thanks to Terrence for assisting me with a configuration problem on the new site. He offered excellent tech support and resolved my issue in no time.

I really appreciate Nick for sticking around with me for quite a while until we sorted out my issue. It wasn't just top-notch service; he was also super relatable and empathetic. Well done!

I’m really happy to be using their hosting! The folks there are fantastic, and I appreciated their support; they were super helpful.

I’m really glad I stumbled upon budgetVm because they’ve been awesome to deal with and their rates are fantastic.

I've had a fantastic time using BudgetVM servers for my business throughout the years. Up to now, I haven't faced any major problems with my website or the server itself.

I ran into some trouble with my server yesterday. I reached out to the BudgetVM tech crew, and it took them about three hours to sort things out. But, not long after, the same problem popped up again.

So, I called the Budget VM hosting team once more, and they quickly identified the root of the issue and fixed it right away!

I’m really pleased that I picked the right hosting provider, and I’m impressed with their excellent support. I've already told my friends about them.

The customer service at BudgetVM is fantastic. We ran into a little hiccup trying to launch some updated content, so we reached out to their support team. They fixed it in no time—literally within minutes, unlike some other places that take hours! Big thanks, Nick.

I've been with BudgetVM for a whole year now, and let me tell ya, their support is top-notch! They’re really fast at fixing any issues that pop up with hosting.

This hosting service is fantastic - super user-friendly and offers solid bang for your buck. I reached out with a few support queries, and they got back to me fast and with clear answers.

Super friendly, really professional, and quite patient. They sorted out my problem in under five minutes. Much appreciated!

I made the jump to Budgetvm after discovering that my old hosting service was flagging my client's emails as Spam without giving anyone a heads up. A coworker suggested Budgetvm, and moving my URL over was pretty smooth. I totally endorse Budgetvm as a web hosting option.